Testimonials 
"Kristin Surdej was an absolute pleasure to work with! She was professional, responsive, efficient, caring and had a thorough understanding of senior care services that were a lifesaver for our family."
Natalie
Out of Town Niece, September 2010
“Honesty, integrity and compassion. These are the words I think of automatically when Laping, Surdej Associates is mentioned. This agency is remarkable in getting through all the red tape to get services needed for your loved ones. This can happen whether your needs are for services at home, hospital or nursing home facilities.
My experience with Laping, Surdej Associates came about in late 2005. My husband had Parkinsons’ Disease and after taking care of him for nine years, I found I needed professional help, thus Laping, Surdej Associates came into my life. His medical bills became astronomical and in working with Kristin Surdej, I found that my husband had to go on Medicaid. Kristin was with me every step of the way, in addition to letting me know what documentation I needed. My husband spent five months in the hospital and then to a nursing home. This was also handled by Kristin Surdej, making sure we would find the facility that was best for his needs.
I could never have gotten through this situation without Kristin and her company. My husband was in the nursing home for almost four years and Kristin worked with me all this time. When he needed help from the outside, when issues could not be solved by the nursing home, Kristin was only a phone call away and worked things out in a professional manner. The staff of Laping, Surdej Associates, whether it’s Mary Kate, Kelly, Kristin or Toby are a very unique group of people who I consider it a privilege to know.”
Lillian
Wife, October 2010
“Anytime someone asks me where I went to receive help, I tell them about your firm.
When I first met Kristin, my impression was that she was so young and probably wasn’t knowledgeable enough to help me. She definitely changed my first impression. I had no clue how complicated the whole process of Medicaid would be. I was extremely impressed by Kristin’s extensive knowledge about applying for Medicaid.
I felt very comfortable working with Kristin and I knew she would do everything she could to make sure I got Medicaid for my husband, who has Alzheimer’s dementia. She kept in contact with me. It makes all the difference in the world when you feel you are getting much needed help, especially when you’re the caregiver and just trying to survive. I was overwhelmed with the years of taking care of my husband and seeing how the progression of Alzheimer’s was affecting him. It was destroying who he was and tearing me apart seeing this happening.
Many thanks to Kristin for helping me.”
Kay
Wife, October 2010
“My mother was diagnosed with Alzheimer’s and my father had physical limitations. Being the main caregiver for my mother was becoming more difficult for my father. I lived out of town and needed to aid my parents through their difficulties. I began by contacting an attorney because I just didn’t know where to turn for help. He graciously referred me to Laping, Surdej Associates. I will be forever grateful for that information.
Toby Laping and Kelly Bainbridge have both assisted my family through the maze of eldercare. This includes many services available to seniors (transportation, senior daycare, home health care aides, VA benefits, Medicare/Medicaid, assisted living, nursing home care, etc.) At a time when emotions take control of our senses and children just want what is best for their parents, these women have the background, knowledge and caring attitudes to assist families with any dilemma regarding senior care. They saved me countless hours of searching for information and filling out forms.
Their assistance was so valuable that I have referred them to many others who are overwhelmed with battling the eldercare system. They too are very grateful for the assistance offered by these associates. I am so thankful for all their efforts on behalf of my parents’ well-being and care. We could not have met all the challenges without them.”
Karen
Out of Town Daughter, November 2010
“The service and follow-up I received from Laping, Surdej was not only excellent but very comforting, knowing that my wife was receiving the best care possible [arranging for a move from one nursing home to another].
They called and kept me informed on the progress almost weekly. Also, if I needed answers on any questions they would always follow up. Mary Kate is very professional and caring. I talk about the firm and Mary Kate to all my friends and family.”
Richard
Husband, December 2010
“Kristin Surdej is an extremely compassionate and patient advocate for the elderly. She took the time to explain the bureaucracy for filing for Medicaid and explained the reasons for the information being requested. Her work made a difficult process navigable for my father.”
Mark,
Local Son, December 2010
"I just wanted to thank you for the way things went yesterday when you visited me and my parents. They had both been apprehensive -- especially mom. I think she was afraid someone would come in and tell her she had to go to a home or that dad could no longer care for her -- and instead you came in and in a very understanding way made some really good suggestions that sounded do-able and relatively non-intrusive. They both said afterwards that they liked you and dad has already started working on your suggestions and mom was in a rare cheerful mood last night -- which was a great sign. I think dad is very determined to do this and will do whatever it takes, and now he has someone who can help him find ways.
It's also wonderful for us kids. Knowing they liked and trusted you means they'll contact you if things get worse -- and that is a huge relief for us."
Laura
Out of Town Daughter - June 2008
Kristin - you are a jewel and we are, indeed, blessed to have found you . . . I would have had to quit my job - go on welfare and somehow get an advanced degree in maneuvering through the system in order to accomplish by the end of my life what you have done for us in these few months. I am more grateful to you than I can ever put into words. My deepest and heartfelt gratitude to you for your wonderful work and efforts on our behalf. The pleasure of working with you was entirely ours!!!!
Jane
Local Daughter (August 2008)
Contact Us
Plaza Suites, 304
1207 Delaware Avenue
Buffalo, New York 14209
Phone: (716) 884-3277
24 hour answering service
Fax: (716) 885-9127
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